Your business is growing. Your systems aren’t keeping up.
I come in as your behind-the-scenes partner and we build the systems that let you focus on the work you actually started this business to do.
The problem
You're good at what you do. That's not the issue.
The issue is everything around the work. Client onboarding is different every time. Your tools don't talk to each other. You've got processes in your head that should be documented somewhere but aren't. You're the bottleneck for every decision, and you know that won't scale, but you don't have time to fix it because you're too busy running the business.
And if you're being honest, there's a bigger question underneath all of it: what happens to this business if you step back? Could someone else run it? Could you sell it? Would a buyer look at your operations and see value, or chaos?
Sound familiar?
How An Operations Partnership Works
This isn't a consulting engagement where I audit your business, hand you a report, and wish you luck. This is a partnership.
I come in as your fractional operations partner and work alongside you. We start by mapping what's actually happening in your business. Not what should be happening. What IS happening. Then we build from there. Engagement scope varies by need and budget, from a few focused hours a week to a deeper partnership.
I call this a practice because it doesn't end with a deliverable. Systems need tending. Your business changes, your team grows, your clients shift. The systems should shift with them. I stay in it with you, adjusting as we go, catching what falls through the cracks before it becomes a problem.
The goal is a business that runs with clarity, not chaos. One that's valuable whether you're growing it, transitioning it, or getting ready to hand it off. That doesn't mean perfect. It means you know where things stand and nothing is falling apart quietly in the background.
And ultimately, the goal is a business that doesn’t need me anymore. The systems we build belong to you. I’m here to make myself unnecessary.
What’s Included
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I map your current workflows, tools, and processes. We find the gaps, the redundancies, and the things held together with duct tape.
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We define the numbers that actually matter for your business and build dashboards or reports that let you see them at a glance. No more guessing whether things are going well. You'll know.
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If selling, partnering, or stepping back is on the horizon, we build the documentation and systems that make your business transferable. The businesses that sell well are the ones that can run without the founder.
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SOPs, process maps, and playbooks your team can actually follow. Written in plain language, not consultant-speak.
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Getting your CRM, project management, invoicing, and communication tools working together instead of side by side.
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From first inquiry to offboarding, we build a client journey that's consistent, professional, and doesn't depend on you remembering every step.
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If you have contractors or staff, we build the systems so everyone knows what they're doing without you being the relay.
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A concise written summary outlining work completed, systems improved, emerging risks, and recommended next steps. Where relevant, this includes notes on process changes and performance indicators so progress is visible over time.
This is designed to support continuity and accountability without creating reporting overhead.
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Regular check-ins, system updates, and adjustments as your business evolves. This is the tending part.
Pricing
$1,500/month. 3-month minimum.
The minimum exists because real systems work takes time. The first month is mostly listening and mapping. The second month is building. The third month is testing and adjusting. Some clients graduate after three months with clean systems and the confidence to maintain them. Others stay longer because the business keeps evolving and the partnership keeps delivering value. Either way, you're never locked in, and the systems we build belong to you.
I'm upfront about pricing because I respect your time. If this isn't in your budget right now, that's fine. We can talk about a smaller-scope engagement or I can point you toward resources to start on your own.
What Happens Next?
We Talk
Book a free 30-minute call. You tell me what's going on. I ask questions. No pitch. The goal is to assess fit on both sides and clarify whether it makes sense to move forward.
I Send a Proposal
If it seems like a good fit, I'll put together a scope and timeline within a few days.
We Start
Month one is all about understanding your business. I come in, I listen, I map things out. Small tweaks, establish an action plan.
We Build
Together. One system at a time, starting with whatever's most urgent.
Frequently Asked Questions
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Mostly service-based small businesses, from solo founders to teams of 10-15. Product businesses too, especially e-commerce. I've worked with consultancies, artisan producers, retail shops, and mission-driven enterprises across a lot of industries. The common thread is founders who care about doing good work, and need the backend to support that.
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That's genuinely the most common starting point. We'll talk through what's working and what isn't, and I'll tell you what I see. No jargon, no upsell.
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No. I work remotely with clients across the U.S. I'm based on the Olympic Peninsula in Washington, and most of my client interaction happens over Google Meet. If I can remotely access your system and talk to your team via Meet and email, we can work together.
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Yes. I'm not going to rip out your tech stack and replace it unless you ask me to. If your current tools work, we'll build on them. If something needs to change, I'll explain why and we'll decide together.
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The first month is the most involved because I need to learn your business. Plan for a couple of hours a week of calls and async communication. After that, it typically drops to an hour or less per week.
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Most consultants do an engagement, deliver recommendations, and leave. I stay. I build the systems, I help implement them, and I keep tending them as your business changes. It's the difference between a prescription and a practice.
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No. This work is structured as a monthly partnership to ensure continuity, focus, and meaningful progress. Hourly or ad hoc support tends to create reactive work rather than prioritizing lasting improvement.
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My work is scoped and priced to be sustainable for both of us. I'm always happy to discuss scope and priorities to make sure the engagement is a good fit for your budget and your goals.
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I'm not a broker or an appraiser, but I can help you build the operations that make your business valuable to a buyer. Clean systems, documented processes, financials that tell a clear story, and a team that knows what to do without you in the room. The more years of clean operations you can show a buyer, the higher the price. The best time to start is before you need to.